COVID-19 update: How we are working and how to contact us

We know that this is a really challenging and difficult time for young people attending GIDS or on the waiting list, as well as for your families. Although we have had to change the way we deliver our service, we are still working and will do our very best to support you and respond to any worries you may have.

On this page you will find information about how to contact us.

 

For existing service users

For the time being we have suspended all face-to-face appointments. This is in line with Government advice to restrict travel and social distancing. Our staff are working hard to set up systems so that we can offer families psychosocial support over the phone.

If you already have an appointment booked, your clinician will, if possible, contact you by phone at that time.

Whilst we will endeavour to continue to maintain some contact over the phone or by video link it is likely that some staff may be diverted to support the COVID-19 crisis.  We nonetheless will do our best to provide support to you at this very difficult time in creative and thoughtful ways to help you manage uncertainty and cope with this challenging situation. Please see below for some ideas and links to on-line resources that you may find helpful.

At the moment if you would like to contact us please use email – this will be the quickest way that we can get back to you. Please send us an email to gids@tavi-port.nhs.uk with your name, phone number, email address and GP details and someone will get back to you as soon as possible.

 

For young people on the waiting list, or for general enquiries

At the moment if you would like to contact us please use email – this will be the quickest way that we can get back to you. Please send us an email to gids@tavi-port.nhs.uk with your name, phone number, email address and GP details and someone will get back to you as soon as possible.

 

For young people attending the endocrine clinics

Message from the London and Leeds endocrinology teams about appointments

Both UCLH (University College London Hospitals) and the LGI (Leeds General Infirmary) are acute hospitals at the forefront of the COVID-19 crisis and staff and resources are being diverted to support this.

We hope you will understand that for the time being face-to-face clinics will be cancelled. The endocrinology teams will do their best to offer telephone clinics, but this may be subject to staff availability. For the time being the endocrine clinics won’t be sending any new/first appointments until the situation becomes clearer. If you are waiting for a first appointment and have concerns or worries, please contact your GIDS Tavistock clinician via the GIDS enquiries email, gids@tavi-port.nhs.uk and we will get back to you as soon as we can.

For young person already attending the endocrinology clinic if you have any worries or concerns about your treatment please email the UCLH team on uclh.adolescentgidservice@nhs.net or the call the Leeds team on 0113 3922375.

 

Creative ways to stay busy in the home: some ideas for parents

  • Try and have some structure in the day, with time to talk to friends, take some exercise as well as keep up with homework.

  • Think of something new and different that could be done each day e.g. tidying rooms, helping with any chores, garden work or DIY, starting any creative projects together, researching new topics on the internet, arts and crafts, board games, cooking. If children or young people are off from school they are likely to be given home packs so parents might help children and young people to structure their time around this.

  • Regular meal times and bedtime routines might be even more important in times of uncertainty than they are normally.

 

Useful places for mental health support for parents and young people